Effective from: 11 July 2025
At Honeypot Furniture, we care about your privacy. This policy explains how we collect, use, and protect your personal information when you visit or place an order on https://honeypotfurniture.shop.
1. Information We Collect
When you visit our site or make a purchase, we may collect the following information:
- Your name
- Your contact number
- Your delivery address
- Your email address (if you provide it)
- Your order details
- Any messages you send us via WhatsApp, contact forms, or email
2. How We Use Your Information
We use your information only to:
- Process and deliver your furniture order
- Contact you for order confirmation or delivery updates
- Respond to your questions or support requests
- Improve our customer service and website
- Handle returns, warranty claims, or feedback
We do not use your data for marketing unless you’ve given us permission.
3. How We Store and Protect Your Data
We keep your personal details safe and secure. Your information is:
- Stored in protected systems
- Only accessed by trusted team members
- Never shared with third parties unless necessary to complete your order (e.g. supplier or delivery partner)
We do not store any financial details, since you pay on delivery.
4. Sharing Your Information
We only share your name, contact number, and delivery address with:
- Our UK-based furniture suppliers
- Delivery teams handling your product
We never sell or rent your information to anyone.
5. WhatsApp and Contact Forms
If you contact us via WhatsApp or our contact page, we may store your messages to provide better service. We respect your privacy and do not use your number for spam or marketing.
6. Cookies & Website Tracking
Our website may use cookies or basic tools to understand how people use our site. This helps us improve performance and user experience. You can choose to turn off cookies in your browser settings.
7. Your Rights
You have the right to:
- Ask what data we have about you
- Ask us to correct or delete your data
- Withdraw consent at any time
Just send us a message via WhatsApp or email, and we’ll respond within 48 hours.
8. Changes to This Policy
We may update this policy from time to time to keep things clear and lawful. We’ll always show the latest version on our website.
9. Contact Us
If you have any questions about your privacy or this policy, feel free to contact us:
📞 WhatsApp: 03209373650
📩 Email: honeypotfurniture0@gmail.com
🌐 Contact Page: honeypotfurniture.shop/contact
FAQs – Privacy & Data
1. Do you collect my card or bank details?
No, we don’t collect or store any card, bank, or payment details. All orders are cash on delivery, so no online payment is needed.
2. What personal information do you collect?
We only collect what we need to deliver your order—your name, contact number, address, and sometimes your email.
3. Do you share my details with anyone?
We only share your name, number, and delivery address with our UK supplier or delivery partner—just to complete your order. We never sell your data.
4. Will I get spam or unwanted messages?
No. We’ll only contact you about your order, delivery updates, or if you ask us something. No spam, no unwanted marketing.
5. Can I see what information you have about me?
Yes. You can message us any time to ask what data we have saved. We’ll share it with you or delete it if you ask.
6. What happens if I use WhatsApp to contact you?
Your messages are private. We may keep them to help you with your order, but we never use your number for marketing or pass it to anyone else.
7. Do you use cookies on your website?
Yes, like most websites, we use basic cookies to improve site performance. You can turn cookies off in your browser if you prefer.
8. Is my data secure?
Yes, we take care to store your data safely and only allow trusted people to access it.
9. Can I ask you to delete my information?
Of course. Just contact us and we’ll delete your personal details from our records within 48 hours.
10. Why do you collect my address and phone number?
We need this information to confirm your order and deliver your furniture on time. It’s only used for that purpose.